Legal
Service delivery policy
Last updated: 31 October 2026
Most of what we sell is a service, delivered remotely or at your site. This page explains what happens after you order. Dates in your quote or contract take priority.
1. Services
- After payment or order confirmation, we contact you within one business day to schedule the work.
- Remote work is done over a secure connection you approve; on-site work at the address you give us.
- You get updates and the final report in your workspace; the order is marked delivered when the work is done.
2. Digital products
- Hosting, email and similar plans are activated within 1 business day of payment, and the access details are sent to your email and workspace.
- Domains and SSL certificates are delivered when the registry or certificate authority confirms them.
3. Training
Joining details are sent before the course; online sessions use a link, on-site sessions your chosen location.
4. Hardware and spare parts
- Delivered within India only, by courier or by our engineer, to the address on the order.
- We tell you the expected date when we confirm the order; it depends on the supplier's stock.
- Check the package on delivery and tell us within 48 hours about damage or missing items.
5. Delays
If we can't deliver on the date we gave, we tell you as soon as we know, with a new date. You may cancel for a refund of anything not yet delivered (see the refund and cancellation policy).
6. Questions
Email [email protected] or raise a ticket in your workspace.