Legal
Refund and cancellation policy
Last updated: 31 October 2026
This policy explains how to cancel an order or service and when you get your money back. Where your quote or contract says something different, that document applies.
1. How to cancel or ask for a refund
Raise a ticket in your workspace or email [email protected] with your order number and the reason. We confirm within one business day.
2. By type of order
| What you bought | Cancellation | Refund |
|---|---|---|
| Project or one-time service | Any time before work is complete | Full refund before work starts; after that, the share of work not yet done |
| On-site visit or engineer hours | Up to 24 hours before the visit, free | Full refund if cancelled in time; later cancellations or no access on arrival are charged for the visit |
| Training seat | Any time before the course | Full refund up to 7 days before; 50% after that; none after the course starts. You may send a colleague instead at no charge |
| Monthly or yearly plan (managed service, AMC, hosting, email) | Any time; ends at the end of the paid period | No refund for a part period, unless we can't provide the service |
| Domain registration and SSL certificates | Not possible once registered or issued | No refund once registered or issued (the registry or authority doesn't refund us) |
| Hardware, spare parts and software licences | Before we place the order with the supplier | Full refund before ordering; after that, as the manufacturer's return policy allows |
3. If we cancel or can't deliver
If we cancel, or can't deliver what you paid for, you get a full refund for the part not delivered.
4. Defective or wrong deliveries
Tell us within 7 days of delivery. We repair, replace or redo the work, or refund it if we can't. Hardware faults after that are handled under the manufacturer's warranty.
5. How refunds are paid
- To the original payment method, through our payment partner.
- We start the refund within 2 working days of approving it; your bank or card issuer usually credits it within 5-7 working days.
- If money was taken from your account but the payment failed, it is returned automatically, usually within 5-7 working days.
- We issue a GST credit note for every refund.
6. Not happy with the outcome?
Use our grievance process.