What's included
- Monitoring of servers, storage, network, hypervisors, clouds, websites and room environment
- Remote hardware support: health alerts from HPE iLO, Dell iDRAC and Cisco UCS Manager/Intersight; remote diagnostics, log collection, firmware updates and vendor case logging before anyone is sent
- Alert acknowledgement and triage within target
- Remote troubleshooting; escalation to on-site engineers and vendors
- Root-cause analysis for major incidents
- Tickets and history in your ServerWorks workspace
From alert to report
Text version of this diagram
- Alert → Acknowledge
- Acknowledge → Diagnose
- Diagnose → Remote fix?
- Remote fix? → Fix and confirm (yes)
- Remote fix? → Dispatch engineer or open vendor case (no)
- Dispatch engineer or open vendor case → Fix and confirm
- Fix and confirm → Update ticket
- Update ticket → Root-cause analysis for major incidents
Who it's for
- Businesses running systems around the clock
- IT teams that can't watch dashboards at night
- Companies that learn about problems from their users
What you get
- Monitoring set up for your systems
- Alerts handled 24×7 with tickets
- Root-cause reports for major incidents
- Monthly service report
Questions
What do you monitor with?
A monitoring platform run by ServerWorks vendors' own management tools.
Will we be flooded with alerts?
No: we tune thresholds and only tell you what needs your attention.
Do you need access to our systems?
Yes, read-only monitoring access, plus admin access you approve for fixes, all logged.