What's included
- Fault diagnosis on servers, storage arrays, switches and firewalls from HPE, Dell and Cisco UCS
- Diagnostics through the vendors' management tools (iLO, iDRAC, UCS Manager, Intersight)
- Part replacement: disks, power supplies, memory, controllers, boards; firmware recovery
- On-site engineers in cities, with response targets by priority
- Warranty and vendor cases handled on your behalf
- Out-of-warranty and end-of-life equipment, with spares sourcing
- Per call (time and materials) or under an AMC
A break-fix call
Text version of this diagram
- Fault reported or alert → Remote diagnosis and logs
- Remote diagnosis and logs → Under warranty?
- Under warranty? → Open vendor case, coordinate part (yes)
- Under warranty? → Source part (no)
- Open vendor case, coordinate part and Source part → Engineer on site: replace and test
- Engineer on site: replace and test → Service report: cause, part, what to watch
Who it's for
- Companies with HPE, Dell or Cisco UCS hardware
- Businesses with equipment out of warranty
- Sites far from the manufacturer's engineers
What you get
- Remote diagnosis and logs
- On-site engineer with the part
- Warranty case handled for you
- Service report after every call
Questions
Do you support equipment the vendor no longer sells?
Yes, where parts are available; we also help plan its replacement.
Can we call you just once, without a contract?
Yes, per call at time-and-materials rates.
What response times do you offer?
Targets by priority and city are agreed in the contract.