What we do
- Implementation: rack, cable, firmware baseline, iDRAC configuration, OS or hypervisor install
- Remote support: iDRAC and OpenManage alerts watched by our desk, diagnostics and logs before a visit
- Break-fix: on-site diagnosis and part replacement, warranty cases handled for you
- VxRail and Dell storage health checks and upgrades
Product lines we support
| Servers | PowerEdge rack, tower and MX modular; VxRail |
|---|---|
| Storage and data protection | PowerStore, PowerVault, Unity, PowerScale; PowerProtect / Data Domain |
| Networking and other | PowerSwitch; Dell workstations, desktops, laptops |
| Management tools | iDRAC, OpenManage Enterprise |
For every line: implementation (rack, cable, firmware baseline, configuration, OS or hypervisor install, handover), remote support (alerts, diagnostics, logs, vendor cases, firmware updates) and break-fix (on-site diagnosis and part replacement, in or out of warranty).
"Installed base" means lines the maker no longer sells: we support existing systems and help plan their replacement.
Dell is a trademark of its owner. ServerWorks is an independent service provider and is not affiliated with or endorsed by its owner.
Questions
Do you handle Dell warranty cases?
Yes: we diagnose, collect the logs and open the case for you.
Can you update firmware safely?
Yes, to a tested baseline, in a planned window.